Service Call Rate Engineer

$30,000 mensual
  • Electrolux Planta Refrigeradores
  • Juárez, Chih., México
  • 14/06/2018
Tiempo Completo Control de Calidad - QA

Perfil del puesto

Participate in the multidisciplinary team for corrective and preventive actions implemented to continuously reduce Service Call rate index.


Act as liaison between the design engineering (CTC) and the manufacturing engineering in the facility to launch and implement initiatives and/or projects focused on SCR improvements.General knowledge of SCR systems like QES, Service Bench and TIDCoordinate and support Quality gates implementation for SCR main contributorsCoordinate reliability testing methodsLead SCR  Improvement teams based on data identifying good or bad trends to prioritize projectsWork directly with manufacturing, engineering, and quality in a team environment for problem-solving,  buy-in and support of new initiativesComplete SCR reports and analysis 


  • Bachelor degree in Mechanical, Electronic or Electrical Engineering
  • Minimum 3 years process and/or quality engineering.



Good problem-solving skills and use of Root Cause analysis tools.Ability to develop and track Statistical Process Control charts.  Quality and/or Statistics background also a plus.Experienced with Office Software packages including Word, Excel, and PowerPoint. Ability to summarize and present project status/update reports on key projectsSignificant experience in cross-functional manufacturing processes and thorough understanding of lean manufacturing principles.  Supports manufacturing and quality when issues arise with the refrigeration, testing, agency and electrical systems.Excellent communication skills and unique ability to provide direction of technical and complex issues to non-technical personnel in a manner that is fully understood and supported.Track record of successfully completing projects on time and within budget required. Basic ISO-9001 training. APQP implementation and follow upOther activities related to SCR such as results presentations, data analysis, service rides, local field test units follow up etc.Project management skills.

About Electrolux

Electrolux shapes living for the better by reinventing taste, care and wellbeing experiences, making life more enjoyable and sustainable for millions of people.  As a leading global appliance company, we place the consumer at the heart of everything we do.  Through our brands, including Electrolux, AEG, Anova, Frigidaire, Westinghouse and Zanussi, we sell more than 60 million household and professional products in more than 150 markets every year.  In 2016 Electrolux had sales of $14.1 billion ($5 billion in North America) and employed 55,000 people around the world. For more information go to xxxxxxxxxx

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